Our customer service representatives are here to serve you 24 hours a day on weekdays, as well as select hours on Saturday (except on major holidays). We believe in the timeliness of customer service, and will do everything possible to satisfy our customers. If you have any problems, comments, or suggestions, please contact our customer service representatives.

Inquiries and Items Not Found in the Product Catalogue

If you have any problem about the battery, pls email us and tell us the question. We will reply you as soon as we receive your email.

If the products were not found in our catalogue and fail to locate a new version, can update your existing battery for you.

Please Email us details (Item NO., voltage, capacity, chemistry, dimensions and makes) of the battery you are looking for.

RETURNS

It is our goal to provide our customer 100% satisfaction. If for any reason, you are not satisfied with our product, return the product(s) to us within 30 days and we will refund the full product price (no shipping cost will be refunded unless it is proved that the return is a result of our error).

If you need any assistance, pls feel free to contact us at any time via the email aubattery.com.au@gmail.com. We will give you the reply within the 24 hours.

Office Hours: 9:00 am – 5:00 pm Monday – Saturday